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Questions about service, billing, or coverage? Reach a real person on our local team.

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Call Us

Phone: 800.248.8822
Phone & chat support: M–F 5am–8pm, Sat 5am–2pm
Tech support: 24/7 via the phone tree
Prefer to write? Use the message form: general questions and trouble tickets each reach the right team directly.

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Get Help: Internet

My WiFi connection stopped working, what do I do?

If your wireless connection suddenly stops working, before trying anything else, restart your router. Unplug or power off your router, wait 2–5 minutes before plugging it back in, then wait 5 more minutes and retry the connection. In most cases this should fix your issue and get you back online. If something still is not working after these steps, call our customer support team at 800.248.8822.

Experiencing slower than normal speeds?

Plug an ethernet cable directly into your router and test your internet speeds using a speed testing tool (speedtest.net). Next, test your speeds on the WiFi connection. If they are both slow, the issue is likely not your equipment, so please give us a call at 800.248.8822. If the hardwired connection is much faster than the wireless one, there may be more you can do to optimize your network. Wired connections will usually be faster than wireless in some capacity, but the difference should not be so vast that your WiFi is unusable.

No internet connection at all?

Get Help: Mobile

Can I bring my own device?

Do you offer device financing or payment plans?

How do I upgrade my phone?

Can I keep my current phone number?

Get Help: VoIP Business Phones

My internet isn’t working, will the VoIP phone still work?

How do I transfer a call?

After the first call is connected, press the Transfer hard key or soft key (the active call will be placed on hold). To transfer unannounced, press the Blind soft key, dial the number, and hit Send; the call transfers automatically. To speak to the transfer-to party first, dial the number or extension and press Send, provide details when they answer, then press Transfer again to complete. To send a call directly to another user’s voicemail, dial *55 during the transfer, then the extension, followed by #; a confirmation will announce the transfer is complete.