Contact Cobalt Connect

If your wireless connection suddenly stops working, before trying anything else, restart your router. Unplug or power off your router, wait 2–5 minutes before plugging it back in, then wait 5 more minutes and retry the connection. In most cases this should fix your issue and get you back online. If something still is not working after these steps, call our customer support team at 800.248.8822.

Plug an ethernet cable directly into your router and test your internet speeds using a speed testing tool (speedtest.net). Next, test your speeds on the WiFi connection. If they are both slow, the issue is likely not your equipment, so please give us a call at 800.248.8822. If the hardwired connection is much faster than the wireless one, there may be more you can do to optimize your network. Wired connections will usually be faster than wireless in some capacity, but the difference should not be so vast that your WiFi is unusable.

Plug an ethernet cable into your router and see if you can get a signal on a desktop or laptop. If you cannot, call our customer support team at 800.248.8822. If you find that you can load web pages through a hardwired connection, there is something wrong with your WiFi network itself; if restarting the router did not fix the issue, call our customer support team.